Customer Care
FAQ
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United States ( Lower 48 States + Alaska & Hawaii)
USPS Express Mail - $5.00
FedEx 2 Day - $15.00
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Once your order has shipped, you will receive a confirmation email that includes a tracking number. If you have not received this email, please feel free to contact nollajewelry@gmail.com to check on the status of your order.
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Please visit our Returns Portal to submit your return request. All requests will be processed within 1-2 business days. As long as your return request has been submitted within 15 days of receipt, it will be honored.
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All items purchased during promotional sales are available to return for store credit only. We accept returns on all full-priced products in their original condition, unworn and unused, within 15 days of receipt. Returns meeting these conditions will be issued a full refund (excluding shipping costs) to the original form of payment. Please note that the customer is responsible for all return shipping costs. We do not currently provide shipping labels for international returns.
If you would like to make a return, please visit our Returns Portal.
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$5 will be deducted from your refund amount in order to cover domestic shipping costs. We do not currently offer prepaid return labels for international customers.
Please note: your original shipping fee is not refundable and will be deducted from the refundable amount.
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If your item is within the terms of our return policy, you are eligible to return your item for store credit to use towards a new purchase.
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Returns and refunds are processed up to 3-5 business days after your return arrives in our office.